Customer Service Representative
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| Állás leírása |
Customer Services Consumables & Instruments:
• Processes customer instrument & consumable orders in line with company policy/guidelines.
• Co-ordinates delivery and installations with the customer, liaises with internal departments (e.g. Service, EDC) and updates relevant business systems.
• Responsible for process of customer returns and trade in instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory.
• Answer telephone calls regarding orders, quote inquiries, complaints, etc.
• Liaise between the customer and EDC regarding delivery of back-ordered products
• Produces quotation & tenders - ensures collation of information and accurate, timely response to Public and Private Tender invitations.
• Co-ordinates with internal departments to provide relevant information and input.
• Customer complaints - acts as contact point for customers and ensure timely resolution and customer satisfaction outcome.
• Updates relevant complaints system (SAP & E1).
• Liaises with internal departments where necessary to resolve issue or feedback relevant information to ensure process improvements with the objective of retaining customers and reviewing customer satisfaction.
• Where necessary, arranges product returns and/or credits within the divisions guidelines.
Skills:
• Commercial Education or similar education
• Fluent in Hungarian, Slovak and/or Czech and English
• Experience with an ERP system
• Preferably first experience in a customer contact/ order administrator role
• Must possess excellent administration, organizational aptitude and the ability to plan and time manage various tasks
• Must be able to work effectively both on an individual level and within a team environment
• Competent Microsoft Office user
• High level of accuracy is essential
Location: Budapest
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| Jelentkezés feltételei |
CV in English with photo |
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| Cégnév |
Hudson |
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| Munkavégzés helye |
Budapest |
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| Feladva |
01/09/2012 |
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| Állás típusa |
Teljes munkaidős állás |
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Céginfó |
Hudson
Budapest,
Webhely: http://
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| Kapcsolat |
Timea Urkom
Kapcsolati email cím: timea.urkom@hudson.com
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